Up until recently, there has been a clear division of two types of Networks, Voice Network and Data Network until the VoIP service became available for the Market, at the same time the potential of Broad Band has always been relevant for the VoIP to be functional with a good QoS (Quality of Service)

Amitelo has now developed an innovated Application solution for Asterisk Call Centers called AWARA as the conventional Asterisk does not have an application to control it. AWARA makes possible to control Asterisk but also gives you the possibility to adjust it for your personal needs as an Agent or as a Call Center Administrator.

AWARA is a complete PBX solution based on Asterisk on which includes a web interface for configuration and administration of the Call Center.

Asterisk is currently one of the PBX solutions most expended and used in the world, relying on the unanimous support of the open-source community being now on days a completely consolidated and stable product.

Amitelo Wireless and its group of engineers are prepared to release to the market a complete solution (hardware and software) that integrates the functionality of a Call Center, by means of which the client will also be able to benefit from a reduced tariff since it comes pre-configured and ready to use with Amitelo as operator of telephony through its Internet supplier.

Using AWARA the client, in matter of minutes, will be able to have configured and working telephones in an office or company, making possible to call outside or in case to be necessary restricting the personnel to do it.

This type of solution is pioneering on the market since it allows users without technical knowledge on Call Centers to establish the parameters of configuration on which there will work the Call Center on a simple and friendly form, providing very low costs to the client since there is not need for training expenses for the staff or specialized personnel for the maintenance of the switchboard, for what we estimate will have a wide diffusion.

AWARA counts with a development team that guarantees the update and good quality software for the PBX with the purpose to continue satisfy the clients future needs.

Most important Features:

Possibility to create and manage users (telephones) SIP and IAX in a comfortable and simple way.

Easy management of Voice Mail box, by means of which it´s possible to associate an account of voice mailbox on an easy way to any user (on SIP and IAX) of which accounts are on the system. On the same way the manager of the Call Center can obtain information about the messages that are on the system and has the possibility of erase to liberate space in a selective way of the accounts of the system, being able to differ between already read and pending messages.

It allows to obtaining CDR information (information about the calls) in a comfortable and graphical way. It´s also possible the posterior exportation to PDF or CSV formats (CSV programs gets open with Microsoft Excel)

It is possible to configure the Call Center to a very detailed level on the configuration panel of Contexts, although being the same Asterisk´s syntax, it´s recommended that only experienced agents use of this section.

The system allows an easy music configuration for the Hold option through a panel where you can upload files of music which supports .mp3.gsm and .ulaw to the Call Center and of among all the files of music that the system has, they can be chosen from the collection of music to reproduce when a user is put in Hold.

Being this a complete PBX solution, it is necessary for the user to configure some aspects of the system such as the parameters of the Network on a simple manner. Following the current trends in which the majority of the devices contribute one web interface for this type of parameters, our solution also makes it possible through a panel specially designed for this feature.

The system comes with a password well documented in the manual, which can be changed by the owner in order to guarantee the safety of the PBX configuration.

There exists the possibility of restoring the PBX to factory values; this option turns out to be very interesting since slightly experienced users might spoil the functioning of the PBX using poor configurations, with this option it is made possible to erase the current configuration of the PBX and return all the settings to the original values as when the user bought the product (although exceptionally they can preserve the CDR information)

Finally, the PBX possesses a functionality of Update where an user can renew the software of the Call Center comfortably for new versions provided by Amitelo.